Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Estimated shipping times
- North America : 3 - 5 business days
- Europe : 8 - 10 business days
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Frequently Asked Questions
Custom and personalized orders
All orders are made by hand; so details may vary. However, the general design & stone will be as described.
Gift wrapping and packaging
Each order arrives packaged with a protective covering to ensure a safe delivery.
Orders come with information about the stones & a black suede leather necklace. Crystals are pre-cleansed with white sage (smudged) prior to shipping for your convenience
Care instructions
It is recommended to occasionally allow your crystal to be exposed to moon or sunlight for a full lunar or solar cycle, (12 hours), to maintain the stone's spiritual cleanliness.
Wholesale availability
I can offer you bulk pricing on any stone of your liking. The stones will be in its raw form. Contact me directly for pricing & shipping time.